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Privacy Policy

CERA supports and complies with all relevant legislation and regulation on privacy, including provisions relating specifically to health and research settings. We are committed to protecting the privacy and confidentiality of our patients, supporters, volunteers and staff.

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How we use your information

Personal information you provide to us via our web site is only used for the purposes for which it was provided.

Supporter communication

To process donations, provide receipts, send information about CERA and to get in touch with our supporters from time to time we typically ask you for the following details:

  • contact information (name, address, telephone, e-mail)
  • your CERA supporter number (if you have one)
  • credit card numbers.

On-line surveys

Our on-line surveys may ask for contact information as well as some demographic information, to find out what we can do to better meet your needs.

Job inquiries / applications

If you apply via email for a position advertised on our web site, your CV and other personal details will be kept on file and used to contact you as part of the selection process for the role in question. CVs of applicants are stored for 6 months and then destroyed.

Student inquiries

Personal information provided by students when inquiring about study opportunities is only used to assess eligibility and suitability for the education programs offered within CERA. As for job applicant details, this information is stored for a short period of time and then destroyed.

Anonymous tracking

Through the use of ‘cookies’, we anonymously track your visit to this web site in order to compile statistical information about the use of our website. This information is not used in any other way.

If you prefer not to allow the use of ‘cookies’, you should be able to adjust your browser to turn them off or notify you when ‘cookies’ are being used.

How do we protect your information?

No data transmission over the Internet can be guaranteed to be 100% secure. However, CERA uses its best endeavours to protect your personally identifiable information. This includes using industry standard techniques such as firewalls, encryption, intrusion detection and site monitoring. While we strive to protect your personally identifiable information, we cannot guarantee the security of any information you send to us or receive from us, especially via e-mail. Such information cannot be protected by CERA until it reaches us. Once we receive your transmission, we make our best effort to ensure its security on our servers.

We do not share personal details on patients, supporters, volunteers or staff with any third parties except where required by law or with your written permission. Only authorised staff who are aware of the National Privacy Principles have access to your records on a need-to-know basis for the conduct of their jobs. We review our security arrangements from time to time.

Links with other sites

CERA’s web-site contains links to other sites. Other sites may also link to our site. CERA is not responsible for the content, privacy or general business practices of any website or organisation other than our own.

Opting out or updating your information.

If you want to change any information that you have previously given us, or if you want to opt out of future communications, please e-mail cera-info@unimelb.edu.au or call us on (03) 9929 8360.

Feedback

If you have any questions or comments about CERA in relation to privacy issues, please contact us.