Privacy Statement

CERA supports and complies with all relevant legislation and regulation on privacy, including provisions relating specifically to health and research settings. We are committed to protecting the privacy and confidentiality of our patients, supporters, volunteers and staff.

Centre for Eye Research Australia (CERA) supports and complies with all relevant legislation and regulation on privacy, including provisions relating specifically to health and research settings. This statement incorporates the relevant provisions of the Privacy Act 1988 and the Australian Privacy Principles.

We are committed to protecting the privacy and confidentiality of our patients, supporters, volunteers and staff. We will update this statement when our information handling practices change, and any amendments will apply to the information we hold at the time of the update. We will post the updated statement on our website and we encourage you to check our website from time to time to view our current statement, or contact us for a printed copy.

What is personal information?

Personal information is information or an opinion that identifies an individual. Examples of personal information we collect include: names, addresses, email addresses, phone, health information, date of birth and financial information.

Sensitive information

Sensitive information is defined in the Privacy Act 1988 to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law

How we use your information

  • Personal information you provide to us via our website is only used for the purposes for which it was provided.

Supporter communication

To process donations, provide receipts, send information about CERA and to get in touch with our supporters from time to time we typically ask you for the following details:

  • contact information (name, address, telephone, email)
  • contact information (name, address, telephone, email)
  • your CERA supporter number (if you have one)
  • credit card numbers

Storage of information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL).

When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details on the website.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our website, please contact us at [email protected]

Online surveys

Our online surveys may ask for contact information as well as some population-based information, to find out what we can do to better meet your needs.

Job and student applications

If you apply via email for a position advertised on our web site or express interest in studying with CERA, your CV and other personal details will be kept in a database and used to contact you as part of the recruitment process for the role in question or any other roles that may arise that we may wish to contact you about.

Anonymous tracking

Cookies are small pieces of text stored on your computer to help us determine the type of browser and settings you are using, where you have been on the website, when you return to the website, where you came from, and to ensure your information is secure. Through the use of ‘cookies’, we anonymously track your visit to this web site in order to compile statistical information about the use of our website. This information is not used in any other way.

If you prefer not to allow the use of ‘cookies’, you should be able to adjust your browser to turn them off or notify you when ‘cookies’ are being used.

Protecting your information

No data transmission over the Internet can be guaranteed to be 100 per cent secure. However, CERA uses its best endeavours to protect your personally identifiable information. This includes using industry standard techniques such as firewalls, encryption, intrusion detection and site monitoring. While we strive to protect your personally identifiable information, we cannot guarantee the security of any information you send to us or receive from us, especially via email.

Such information cannot be protected by CERA until it reaches us. Once we receive your transmission, we make our best effort to ensure its security on our servers.

We do not share personal details of patients, supporters, volunteers or staff with any third parties except where required by law or with your written permission. Only authorised staff who are aware of the Australian Privacy Principles have access to your records on a need-to-know basis for the conduct of their jobs. We review our security arrangements from time to time.

Remaining anonymous

If you wish to remain anonymous or to use a pseudonym when dealing with us, we may be able to provide you with only limited information and services. In many cases, however, it will not be possible for us to assist you with your specific needs if you wish to remain anonymous or to use a pseudonym.

Links with other sites

CERA’s website contains links to other sites. Other sites may also link to our site. CERA is not responsible for the content, privacy or general business practices of any website or organisation other than our own. External websites are not covered by this statement.

Opting out or updating your information

If you want to change any information that you have previously given us, or if you want to opt out of future communications, please email [email protected] or call us on (03) 9929 8360.

We may update your personal information if we believe the personal information we hold is incomplete or out of date.

Access to your personal information

You may access the personal information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing.

CERA will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your personal information, we may require identification from you before releasing the requested information.

Do we send your personal information to overseas recipients?

No, we do not send your personal information to overseas recipients.


If you have any questions or comments about CERA in relation to privacy issues, please contact us on: (03) 9929 8360.

If you have an unresolved complaint about how we handle your personal information you can contact the office of the Australian Information Commissioner by calling 1300 363 992 or find them online at oaic.gov.au.